SEPTA: Somewhere Else People Travel Around
What it came down to was that, for reasons not entirely clear to us, yesterday's 7:39 train out of Ardmore was cancelled, the next train blew right by us, and we didn't board the train until about 8 AM. Today, it was similar, the 7:39 train was delayed by about 20 minutes, meaning we didn't board until 8 AM, causing the station to fill up as much as it did.
On top of that, the trains were absolutely stuffed. Standing room only. This morning, we skipped Merion and Overbrook stations because of the train being packed. Yesterday morning, we also skipped Narberth station.
And the weather was just fine both days. It was clear, and not very cold. So bad weather just isn't an excuse here.
Unfortunately, trying to get answers from SEPTA is like pulling teeth from a diabetic cheetah. Emails to them either go unanswered, or answers come back several days later. Their Twitter feed is also a joke--SEPTA only makes occasional announcements there and makes NO effort whatsoever to engage their customers in meaningful dialogue over Twitter. (And a quick search of Twitter reveals that yes, there are lots of complaints about SEPTA) SEPTA just doesn't get social media.
And that lack of communication is the real killer. Standing around at the station for uptwards of half an hour some days, wondering where the train is, with no announcements from SEPTA (and the lady behind the ticket counter, while nice, isn't a huge help either. She seems to suffer from the same lack of information that we do.) is driving us all a little crazier.
So, what do I have to do get SEPTA to stop ignoring us? I can think of a couple of ideas, but they're kinda drastic:
Beyond that, I'm having a difficult time trying to think of ways to address the situation. I've tried reaching out to SEPTA via Twitter and email numerous times, only to be ignored. How do you resolve a situation when the other party has made it clear that they refuse to work with you?
If folks have any better ideas for trying to get SEPTA to at least be a little more communcative, I'm all ears. Feel free to suggest 'em in the comments.